Branch Banker

Job Description

 

POSITION:                           Branch Banker I

PAY GRADE:                        05/06

DEPARTMENT:                  Retail Administration

SUPERVISOR:                    Branch Manager

 

JOB FUNCTION:  

To deliver superior customer service to new and existing clients in a professional and informative manner. Solicit new business and help build relationships with customers by connecting them with team members who can help them address their financial needs.


JOB DUTIES:

  • Provide and perform Teller duties in an accurate and efficient manner.
    • Assist with daily ATM and vault duties and responsibilities.
  • Provide outstanding branch customer service on the platform by:
    • Providing error resolution and prompt efficient customer service.
    • Soliciting and cross-selling bank products and services.
    • Opening, servicing and closing all types of personal or commercial accounts.
    • Applying established procedures and policy.
    • Encourage and contribute to a team atmosphere; assist other staff members in their daily activities.
    • All other duties as may be warranted or required.

                                                                                                                                               

JOB EXPECTATIONS:

  • Complete accurate documentation of all deposit and loan account processing.
  • Actively engage and assist customers on the teller line or platform as needed.
  • Excellent product knowledge.
  • Maintain professional appearance and conduct.
  • Proactively engage in ongoing compliance training and procedure review.
  • Ability to deal pleasantly and professionally with both customers and bank employees.
  • Ability to respond well to daily change.
  • Adherence to corporate policies, procedures, and regulatory banking requirements. Completes all required training. Actively communicates matters of potential audit or compliance risk.


EOE/Minorities/Females/Disability/Vet/Drug-Free Workplace
  • High School diploma required. Additional college level courses or E-Learning seminars helpful.
  • Previous cash handling experience required.
  • Previous retail sales or banking experience preferred.
  • Well-developed computer skills.
  • Strong oral and written communication skills.
  • Proven ability for attention to detail.
  • Ability to work a flexible weekly schedule and 2 – 3 Saturdays per month required.
PHYSICAL DEMANDS: 
 
The physical demands described below must be met by an employee to successfully perform the essential functions of this job.
 
  • Required to sit and stand for prolonged periods of time.
  • Dexterity is mandatory for frequent use of hands and fingers.
  • Required to walk, reach, push, occasionally climb or balance, stoop, kneel or crouch.
  • Required to talk, hear, see, read and write.
  • Required to have close vision and distant vision, depth perception and ability to adjust focus.
  • Requires occasional lifting and moving of up to 10 lbs.
























Disability Accommodations Statement: The Artisans' Bank workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Artisans' Bank Career Opportunity website or submission process, please call 302-658-6881 and ask for Human Resources or contact the HR Department via email.
 
Equal Employment Opportunity (EEO): Artisans' Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other categories protected by law.
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