Q:  How have your roles changed in recent years?

A :  The team commented that the scope of all of their positions have changed drastically, especially in the way of fraud; how we can teach and assist clients is vital to educate them on what we (Artisans’ Bank) will and will not ask. We take the time to sit with any client who is susceptible to fraud and teach them what to look for, how to prevent future attacks and go through their account transactions. This is especially important for clients whose accounts have been exposed to fraud in the past, as we want to make sure there isn't anything suspicious that could open them up to additional threats. We find that this personal interaction and education is most important for our clients.

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Q:  What makes your team successful?

A: As a team, they prioritize collaboration, growth, and dependability. This fosters a supportive and caring environment where they also value each other's well-being.

“We consistently collaborate and assist not only within our own branch but also extend our support to different branches and departments,” said Kellee. “They each know we are a branch they can rely on, and we consistently perform at our best for one another.”

They build trust and dependability with their direct team, creating a solid support system and then externally with their network of branches and departments.

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Q:  Is there anything unexpected or extra you would like to share?

 

A : When no one chimed in, Kellee laughed, looking at Taylor she said, “You’re a hunter, not many females will own that”.

Taylor smiled and said, “I watch sports and whatnot, but I really am into NASCAR, and I’m about to go to the Darlington—and like she said, I am a deer hunter. I could hunt other things like turkey, but I hate getting up early. I like being outdoors and gardening—anything outside, really.”

Kami paused “I like to go to baseball and football games; I try to get out and go out when I can to not be a Delaware Hermit.”

Mike shared, “After all the schoolwork I have completed, I haven’t had time for the unexpected. But I like kayaking and occasional fishing when I could fit it in with the schooling.”  (Mike recently completed a Business bachelor’s degree + Data Analytics bachelor‘s degree)

Kellee then added, “With my long commute, I listen to many audiobooks but am also an avid reader and, when able, I create art. I have an art background and used to be involved in theater."

Thank you, Millville Team, for generously sharing your time with us. It has been a pleasure getting to know you better. 

Check back next time for our next Artisans' Bank Team Member Spotlight!

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